Amarachi's Farm, a leading agricultural business in Nigeria, is committed to providing fresh, organic, and sustainable agricultural products to our customers. These Terms and Conditions outline the agreement between Amarachi’s Farm and our customers, suppliers, and employees. By engaging with our products, services, or operations, you agree to comply with the terms outlined in this document. This is to ensure transparency, clarity, and mutual respect in all business transactions.
Vision: To be Nigeria’s leading agricultural company, recognized for our commitment to sustainability, quality, and positive community impact.
Mission: To provide healthy, organic, and affordable farm products, while ensuring environmental sustainability and empowering local farmers.
By accessing or using our website, services, or purchasing products from Amarachi’s Farm, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Amarachi’s Farm. If you disagree with any part of these terms, you must immediately cease using our services or products.
As a customer, you agree to the following terms when purchasing products from Amarachi’s Farm:
a. Order Process: All product orders are subject to availability. Amarachi's Farm reserves the right to accept or reject any order. Orders will be confirmed via email or phone after processing, and payment must be completed before products are dispatched.
b. Pricing and Payment: All prices listed are in Nigerian Naira (NGN) and are inclusive of taxes unless otherwise stated. Payment for all products must be made through our approved payment channels. In the event of any pricing errors or changes, customers will be notified before the order is confirmed.
c. Delivery: Amarachi’s Farm will make every effort to deliver products in a timely manner. Delivery times may vary based on location, availability, and weather conditions. Customers are responsible for providing accurate delivery information. Any incorrect details may result in delays or failed delivery attempts.
d. Refunds and Returns: We strive to provide our customers with the highest quality products. If a product is defective, damaged, or not as described, you are entitled to a refund or replacement. Returns and refunds are subject to our quality inspection process and must be requested within 7 days of receiving the product.
Amarachi's Farm works with several suppliers and partners to ensure the best agricultural products and services are offered to our customers. As a supplier or partner, you agree to the following terms:
a. Product Quality and Compliance: Suppliers must ensure their products meet all relevant regulatory and quality standards set by the Standards Organization of Nigeria (SON) and the National Environmental Standards and Regulations Enforcement Agency (NESREA). All products provided must comply with the food safety standards, and sustainable farming practices in line with Amarachi’s commitment to quality.
b. Ethical Conduct and Practices: Suppliers are expected to align with Amarachi’s core values, including sustainability, integrity, and respect for human rights. Any exploitation, unethical conduct, or non-compliance with labor laws is strictly prohibited.
c. Termination of Agreement: Amarachi's Farm reserves the right to terminate any agreement with suppliers or partners who fail to meet the outlined ethical or quality standards.
At Amarachi’s Farm, we value professionalism, respect, and a positive work environment. All employees are expected to uphold the following code of conduct:
a. Professionalism: Employees must treat all customers, colleagues, and stakeholders with the utmost respect and professionalism. Workplace behavior should reflect the company’s mission and values.
b. Training and Development: Employees are required to participate in regular training programs to enhance their understanding of quality control, safety, and sustainability practices. Training must be completed annually or whenever there are updates to policies or standards. c. Disciplinary Actions: Any breach of Amarachi’s ethical standards or misconduct will be subject to disciplinary actions, which may include warnings, suspension, or termination of employment, depending on the severity of the violation.Amarachi's Farm is built on strong ethical standards, and we expect our employees, suppliers, and customers to adhere to the following core values:
a. Integrity: We commit to honesty, transparency, and trustworthiness in all business dealings, both internally and externally. b. Sustainability: Our operations aim to minimize our environmental footprint. We prioritize eco-friendly farming practices and sustainable product sourcing. c. Excellence: We strive for excellence in every aspect of our business, from the quality of products to customer service and operational efficiency. d. Community Engagement: Amarachi’s Farm is dedicated to supporting local farmers, empowering communities, and contributing to social development in the areas where we operate.Amarachi’s Farm complies with all relevant Nigerian laws and regulations governing agriculture, consumer protection, and environmental sustainability, including:
Consumer Protection Act: Ensuring that customers are treated fairly and that all products meet safety and quality standards. National Environmental Standards and Regulations Enforcement Agency (NESREA): Adhering to environmental guidelines to minimize pollution and encourage sustainable agricultural practices. Standards Organization of Nigeria (SON): Ensuring that all products meet national quality standards for food safety and consumer protection. We regularly review and update our practices to remain in compliance with all applicable laws and regulations.
Amarachi’s Farm is committed to protecting the privacy and security of personal information collected from our customers. We collect only the necessary data to process orders, communicate with our customers, and ensure quality service.
a. Data Collection: We collect personal details such as name, address, contact information, and payment details for the purpose of fulfilling orders and delivering services. b. Data Use: Personal data is used solely for business-related purposes such as order processing, customer support, and sending promotional offers. c. Data Security: We use industry-standard encryption methods to protect your data from unauthorized access. Amarachi’s Farm is compliant with Nigeria’s Data Protection Regulation (NDPR) and implements strict measures to ensure your data is secure.Amarachi’s Farm will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. We are not responsible for any loss or damage to property, income, or data caused by:
Improper usage of our products. Natural disasters or other events beyond our control. Delays in delivery caused by third-party services (e.g., postal services, logistics providers).