1. General Overview

Amarachi's Farm is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our return policy provides clear guidelines to handle such scenarios.

2. Eligible Products for Return

The following categories are eligible for returns under specific conditions:

• a. Perishable Goods:
  • Fresh produce (vegetables, fruits, eggs) can only be returned if delivered in spoiled or damaged condition.
  • Customers must report spoilage within 24 hours of delivery.
• b. Non-Perishable Goods:
  • Packaged goods, seeds, and fertilizers can be returned within 7 days of purchase if unused and in original packaging.
• c. Items Not Eligible for Return:
  • Products damaged due to improper storage or handling by the customer.
  • Clearance or discounted items.

3. Step-by-Step Return Process

To ensure a smooth return process, follow the steps below:

1. Initiate Return:
   • Contact our customer support team via phone, email, or WhatsApp within the return window.
   • Provide details such as the order number, proof of purchase, and photos of the product.
2. Review and Approval:
   • Our team reviews the return request within 48 hours.
   • If approved, you will receive a confirmation and instructions for the next steps.
3. Return Logistics:
   • For local deliveries, we will arrange for a pickup of the returned product.
   • Alternatively, customers may drop off returns at the farm's collection point.
4. Inspection:
   • Once the product is received, our team inspects it to verify the issue.
   • Inspection is completed within 2 business days.
5. Outcome:
   • If the product issue is verified, the customer will receive either a replacement or refund based on their preference.

4. Customer Responsibility

Customers are responsible for the following to ensure a smooth return process:

• Ensure products are stored appropriately before requesting a return.
• Report issues promptly to enable a smooth process.

1. General Overview

We strive to process refunds efficiently while ensuring fairness to both parties. Refunds are granted under specific conditions as outlined below.

2. Scenarios Eligible for Refunds

The following are scenarios that make a product eligible for a refund:

• a. Full Refunds:
  • Products delivered in spoiled or damaged condition.
  • Canceled orders if the cancellation occurs before dispatch.
• b. Partial Refunds:
  • If only part of an order is unsatisfactory.
  • Refunds are proportional to the affected items.
• c. Non-Refundable Scenarios:
  • Returns initiated after the stipulated return window.
  • Products without proof of purchase.

3. Refund Methods

Refunds will be processed via the following methods:

• Refunds are processed via the original payment method (bank transfer, mobile payment, etc.).
• Alternatively, customers may opt for store credit to use for future purchases.

4. Step-by-Step Refund Process

Follow these steps to request a refund after completing the return process:

1. Initiate Refund Request:
   • After the return process is completed, request a refund by contacting customer care.
2. Verification:
   • Our team verifies the returned product and calculates the refund amount.
3. Approval:
   • Approved refunds are processed within 7 business days.
4. Notification:
   • Customers receive a confirmation email or message once the refund is issued.

5. Refund Timeline

Refunds are processed promptly, but delays may occur due to banking or payment processor constraints.